Indian Aviation Academy Nurturing Aviation for the Future

Purpose of the Course: The Airport Terminal Management course will provide participants with the knowledge to optimize airport terminal and landside operations and provide a positive passenger experience in harmony with security requirements and revenue generating activities. Learning Objectives: Upon completion of the course, participants will be able to accomplish the following: Ensure safe and smooth functioning of the terminal building. Describe the tools used by airport operators working in collaboration with the entire airport community to significantly improve customer satisfaction with the airport experience(ASQ parameters) Describe terminal design categories and the advantages and disadvantages of each  Finance for Terminal DOP/Imprest Handling Media Management and VIP handling. PRM requirement and facilities as per Civil Aviation Requirement Section 3 – Air Transport Series ‘M’, Part-1, Issue III   Understand the Interaction with Concessionaires for Better service to enhance customer experiences, customer satisfaction, full utility of terminal design and airport profitability Describe the landside facilities at an airport   Terminal Cleaning and Maintenance Contract QCBC/ESS Use of Chemicals, Cleaning Equipment and machinery   Explain key Standards and Recommended Practices contained in ICAO Annex 9 – Facilitation and in Annex 17 – Security and their relationship to Terminal and Landside Operations   Target Population: Junior Executives to Sr. Managers of all cadres such as Operations/ATM/Civil/Electrical/Planning